DrJays.com Reviews

Ordered 2 shirts of the same size. What I received were 2 shirts marked the same, but one was bigger. Both of them were way too small.

One of the shirts was dirty when received.

They do not include a return label in the package.

Customer service will not reply to emails.

After ordering 9 items, I had to return the entire order because the clothing items were NOT the size they claim. I'm a big & tall guy so I have to make sure to measure for accuracy, when I got the clothes they were all too small! I wear these sizes everyday! To add insult to injury, they DO NOT assist with the cost to return! It cost me $50 to ship this stuff back! So don't go wild and spend a lot of money and have to return stuff because YOU will pay the cost! I will definitely not be a return customer!

I order psd underwear ina size l and they sent me a m.I also orders a blackzip up hoodie when it same it wasn't a zip up it was also to small I ordered a pair of jeans they sent me something else then I ordered.everything was too small.My package did arrive I'm in California the shipping wasent that much.

I asked for an address change 10 min after placing the order on the website. They said it was too late to make any modification as the order was already shipped which obviously is impossible.

I ordered items and i noticed the shipping address was wrong. I sent an email requesting to change it like 10min after placing the order. They replied that they couldn't do anything about it.

I don’t kno why their reviews aren’t all that great foreal because I just ordered four hats about 4 days ago and just got them .. the hats arrived in perfect condition and shipping was super quick !! Definitely buying again .. and the prices weren’t as bad as other places either !! Dr jays is definitely legit asf ..

Great quality products great style excellent sale prices no one can beat the value and great customer service from dr jays they deserve 10 stars

Wish I had read these reviews before purchasing from this company. I bought a jumpsuit and had it for 10 min. I tried it on and the sizing was WAY off. The crotch to the shoulders was so short (I have a very short torso/long legs) and the jumpsuit runs up the crotch so tight you can't even wear it.

In order for me to exchange, I need to pay for return shipping. When all is said/done and paying for shipping/return on the first item, PLUS shipping on the second item, I am paying almost $40.

Terrible policy, poorly manufactured item and now I'm just out $45 since I won't give this company any more of my money.

I ordered several items but when it came to big sizes for my husband I ordered a 5xl an received 3xl on his shirts they covered the 3xl with a 5xl an you could see it. I will never order from there big an tall again shirts were by the Raw brand.

False advertisement, I ordered a 5xl big and tall denim jacket, it was at least 2 sizes too small, maybe three, tight on my arms and chest, couldn’t come close to buttoning up. Size chart says 5x is 58-61 inches across chest…WRONG!!! Site says free returns but customer is responsible for shipping fee on returns and non refundable. Why should I lose on returning your product that isn’t close to accurate. First buy and last buy. Never again

Scam products. The quality is horrible and nothing is true to size. You will end up with a order full of sizes designed for japan and europe. LOL if you look at the policy for trying to return items you are better offf just taking the L and selling the stuff cause otherwise expect them to never recieve it or process your refund.

I ordered two pair of shoes from here. Both arrived in a timely manner and I'm very satisfied with the items I bought. I own an online store myself, so the shipping method they choose is UPS, they are quite an expensive shipping company, hence why the shipping charge is a lot if you buy the minimum amount on their website.

DO NOT ORDER!
This place is a huge scam. They charge way to much it’s not a deal on the site do your research. Also they have no customer service other then 2 ppl so that says something.

This place is a huge scam, they only have two customer service so that says something about the company. Also they charge you more them the stuff is. I tried to reason with them but nope. I was willing to just give the stuff back and refund me, but they want me to pay 300 shipping and handle for three Jeans lol JOKE JUST SAVE YOUR MONEY GO TO original sites! No deals on here

I was an active customer from 2009 until 2017 when the Company changed management. My package was opened in transit in Kentucky on the way to Swiss. Because I am a recognized and respected customer of FedEx, Internal investigation reveals that an empty box of Shoes was sent from the USA. It took 6 months for Dr.Jays to give me an alternative exchange. Moreover, it appeared as Dr.Jays is profiting from expensive shipping.